FAQs

 

WHEN WILL MY ORDER SHIP?

Most orders are processed and shipped within 1-3 business days.

WHEN WILL I RECEIVE MY ITEMS?

All items are received within 5-10 business days of your order date.

WHY WAS I CHARGED TWICE?

If you see a double pending transaction on your account you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.

 I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?

Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on "notified me when available" and enter your email address. When the item is back in stock you will be notified by email.

HOW DO I GET FEATURED ON SOCIAL NETWORKS? 

We love sharing your pictures, to get featured on social media tag us in the photo (not the caption) and hashtag #AllDemShades. If you have a private page or do not have social media email us at hello@alldemshades.com with the subject, "Feature Me". 

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