What is the Return Policy?

What is the Return Address?

Click here for the return address.


What items are returnable?

Most apparel and accessories are returnable within 14 days of the delivery date. Items must be unwashed and unworn with tags attached and original packaging. All items MUST be returned in protective packaging to reduce damage during handling. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.

 

The following items are excluded and cannot be returned:

  • Swimwear
  • Bodysuits
  • Items marked FINAL SALE
  • Worn items
  • Items with scents, deodorant, and signs of wear.
  • Shipping fees
  • If the coupon code FINALSALE is used.
  • Free gifts or promotional items

 

How many days do I have to make a return?

You have 14 days from the delivery date to return your item.

 

Can I get my money back?

We want you to be 100% satisfied. If you aren't in love with your items for any reason you will receive a store credit.

Unfortunately, if the item is marked FINAL SALE cannot be returned for a store credit. 

 

Are there any return fees?

Return shipping postage is the sole responsibility of the customer. 
If you receive the wrong item or a faulty product we will cover the return cost.

All "Return to Sender" packages sent back to All Dem' Shades will result in a reshipping fee of $4.99 for the customer.

 

How soon will I receive my store credit or refund?

Once we have received your return please allow up to 7-10 business days for your store credit to be issued.


Still, have questions? Email us at hello@alldemshades.com with your full name, order number and we will get back to you shortly.

 

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